We
perform the following:
- Process improvement analysis with your staff to establish
a baseline and recommend new metrics for monitoring quality
improvement.
-
As in Six Sigma projects, get input from stakeholders,
identify roadblocks to efficient operations.
-Define
project agreements, service level agreements, and establish
accountability.
-Testing
software thoroughly in order to identify software
defects so your customers don't call for support, freeing
your people to run your business instead of researching
workarounds and performing costly troubleshooting
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