Today is Saturday January 14, 2017

How to handle a paranoid customer

Author: hemmi1

I’m not sure if this customer hears voices, but he seems to behave in a manner of one afflicted with  paranoia.  I went with my friend Andy to do an appraisal of a nice ($700,000+) house in Spring on a street with one of those stupid names (I can’t use the real name, but it’s as ridiculous as “S Lazy Honey  Meadow Lane.”  The house has a pool, and is of a good quality of construction, with a winding staircase, but otherwise fairly easy to work with in terms of measuring and sketching to calculate the GLA (gross living area) for the upstairs and downstairs.

When Andy and I were in the foyer, we discussed the various measurements needed to to this, and were talking in a fairly quiet way. We measured outside for about 25 minutes, and had spent no more than five minutes on the second floor when the homeowner came to the room we were measuring, and said that he knew about the appraisal process, and that we were violating his privacy by measuring the outside and taking pictures and measuring inside. Andy has personally authored more than about 5,300 appraisals in the last 18+years. The homeowner (who was big, menacing, and visibly shaking)  asked us to get out, and that he would make sure to get Andy fired. I was totally astonished. I’m also glad I was there to attest to the fact that Andy’s behavior was beyond reproach, and all we did was consistent with appraisal practice.

Andy and I stopped on the front porch to put on our shoes when the man’s wife came outside and told us to leave immediately and that we had no business ‘bad mouthing’ her and her husband and said Andy was the rudest person she had ever met.

I think the man was paranoid, and that he felt we were discussing him when discussing our mission. I’ve dealt with paranoids, and this seems to explain his behavior, and perhaps his wife has problems in this regard as well. This guy is a project manager for a major oil company, so is no dummy.

I’ll just chalk it up to something that I’ll never know for sure. Perhaps Andy said something of which I was not aware, as he talked to the homeowner while I was outside for about 20 minutes.

What do you do when confronted by someone acting in a manner so bizarre as to defy explanation?

Dealing with people with mental issues is a real drag, and I’d just as soon not deal with them.


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